Q. Why should I use Phones & Vapes for a repair?

Your smartphone or device is precious to you. Phones & Vapes technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 13000+ repairs to date, we are the trusted repair chain.

Q. How long does a repair take?

We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours.

Q.What should I do before handing over my device?

Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings beforehand for security purposes.

Q.Does my phone come with warranty?

There is a Limited time warranty on most device repairs. Please check our terms and conditions for more details.

Q.How long will my repair take?

On average, in-store repairs take 30 minutes! To help reduce your wait time in store why not book an appointment online.

Q.If I use Phones & Vapes will this void my Manufacturer’s warranty?

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! For more details please click here.

Q.I only have a small crack on my screen do I need a full-screen replacement?

Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a lifetime warranty!

Q.Are we an Apple authorised supplier?

Phones & Vapes is the alternative repair service to Apple and it's subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled.

Q.Are Phones & Vapes screens original Apple / Samsung parts?

Although we are an alternative repair service to Apple, we use the best available compatible screen/parts. Our parts are also QC tested to ensure durability and safety. Our Samsung and Google parts are OEM (Original Equipment Manufactured). We are confident in the quality of our screens that we offer a lifetime warranty! For more details please see here.

Q.Why does Phones & Vapes ask for my PIN or ID before repair?

Providing your pin/passcode before the repair is completely up to you! We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it! They undergo a series of tests that include touch sensitivity and camera. At no time they would access your personal information or intrude on your privacy. You can view our privacy policy here.

Q.Do Phones & Vapes offer support after repair?

Yes! You can contact our customer service team here.

Q.Does Phones & Vapes have any special offers and deals at the moment?

Yes! You can find all our latest offers here.