How To Access Our Services

Phone & Vapes repairs broken smartphones, tablets, laptops, drones and other electronics. Book appointment and visit us, use our London door-to-door courier service or send it by post form anywhere in UK.

If you bring it
Get the broken device repaired on the same day, while you wait. Enjoy our coffee and the Wifi.

1. Book the service on our website. Contact us if you need assistance.
2. Bring your faulty device to one of our branches (PHONES 4 ALL - TWICKENHAM, IMPRESSIVE - TWICKENHAM, STACK’S, IMPRESSION). Let’s confirm the repair time and start the job by creating the repair ticket.
3. Our technician will start with initial diagnostics and lets the job begin!
4. Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work before you leave the store.

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If you send it
Select the repair service from our website. You may choose to get it back fixed within 2 days.

1. Choose “Mail-In” and send it by post.
2. Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and make payment and enter payment details. You may wish to pay after the repair.
3. Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs around £7.50). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
4. Send your device.
5. Once received, you will be contacted and the repair will begin shortly.
6. You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.

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